Frequently Asked Questions
What types of products does Signature Long Term Care Supplies offer?
We offer a range of long term care essentials, including incontinence supplies, adult briefs, underwear, underpads, wipes, bladder control products, and fall prevention monitoring systems.
Who are your products designed for?
Our products are designed for individuals, family caregivers, care coordinators, and long term care environments that need reliable daily care supplies. Whether you are shopping for yourself, a loved one, or a patient, we aim to provide practical products that support dignity, comfort, protection, and safer daily living.
How do I choose the right incontinence product?
The right product depends on the level of absorbency needed, the type of fit preferred, and whether the product will be used during the day, overnight, or for extended wear. If you need help choosing the right product, you can contact us and we will do our best to guide you.
Do you offer fall prevention and monitoring products?
Yes. In addition to incontinence supplies, we also offer fall prevention products such as cordless monitor systems and related safety solutions intended to help caregivers and families monitor movement and provide additional peace of mind.
How long does shipping usually take?
Most orders are processed and shipped within approximately 3 to 4 business days. Delivery times may vary depending on your location, carrier conditions, holidays, and product availability.
Do you ship outside the United States?
At this time, Signature LTC Supplies sells and ships only within the United States. Customers should provide a valid U.S. shipping address during checkout.
What payment methods do you accept?
We accept major credit cards and PayPal for secure and convenient checkout.
What is your return policy?
Please be sure to select products that accurately satisfy your needs, as all sales are final. If you receive a damaged, defective, or incorrect item, please contact us promptly so we can review the issue and determine the best next step.
Can I change or cancel my order after placing it?
If you need to request a change or cancellation, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has already been processed or prepared for shipment.
How can I contact Signature LTC Supplies for help?
You can call us at 916-500-3303, send a text to 916-572-4333, or email us at info@signaturemedical.us. We are happy to help with product questions and order related support.
Do you offer help if I am not sure which product to buy?
Yes. We understand that choosing the right care supplies can feel overwhelming, especially when shopping for a loved one or trying a product for the first time. Contact us and we will do our best to help you make a more confident decision.
Are the products on your website medical advice or treatment recommendations?
No. The information on our website is for general product and shopping purposes only and should not be taken as medical advice, diagnosis, or treatment. For medical concerns or product suitability related to a health condition, please consult a licensed healthcare professional.