Privacy Policy

Effective Date: March 23, 2026

Signature LTC Supplies respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, https://signaturemedical.us/, place an order, contact us, or otherwise interact with us online or offline.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website.

1. Who We Are

Signature LTC Supplies is an online supplier of long term care medical supplies, including incontinence supplies, fall prevention products, and related care essentials.

Business Name: Signature LTC Supplies
Address: 4022 Sunrise Boulevard, STE 120 PMB#187, Rancho Cordova, California 95742, United States
Phone: 916-500-3303
Text: 916-572-4333
Fax: 916-244-7344
Email: Info@signaturemedical.us
Website: https://signaturemedical.us/

2. Information We Collect

We may collect personal information and other information from you in a variety of ways depending on how you use our website and services.

Information You Provide Directly

We may collect information you provide to us directly, including:

  • your name,
  • billing address,
  • shipping address,
  • email address,
  • phone number,
  • text messaging contact information,
  • order details,
  • account information if you create an account,
  • messages you send through our contact forms, email, or text,
  • attachments or files you submit through our website, and
  • any other information you choose to provide when communicating with us.

Order and Transaction Information

When you place an order, we may collect information related to your transaction, including:

  • products purchased,
  • order amount,
  • payment method type,
  • shipping method,
  • transaction status, and
  • basic payment related details provided by our payment processors.

Payment card transactions are processed through third party payment providers. We do not intentionally store full payment card numbers on our own website servers.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, such as:

  • IP address,
  • browser type,
  • device type,
  • operating system,
  • pages viewed,
  • date and time of access,
  • referring website,
  • approximate location based on IP address, and
  • site interactions and browsing activity on our website.

3. Cookies and Tracking Technologies

We may use cookies, pixels, tags, scripts, and similar technologies to help our website function properly, remember your preferences, improve user experience, understand how visitors use our site, measure marketing performance, and support advertising activities.

These technologies may collect information such as your IP address, browser information, device information, pages visited, products viewed, actions taken on our website, and general browsing behavior.

We currently use or may use the following types of tracking and marketing tools:

  • Google Analytics to understand website traffic, usage patterns, and site performance,
  • Google advertising tools, including Google AdSense and related Google advertising features to display ads, measure ad performance, and support advertising functionality,
  • Meta Pixel to understand visitor actions on our website and measure advertising performance, and
  • other website tools that help us improve site functionality, user experience, and store operations.

Third party vendors, including Google and Meta, may use cookies, pixels, or similar technologies to collect information based on your visits to this website and other websites.

4. How We Collect Information

We may collect information:

  • when you browse our website,
  • when you fill out forms,
  • when you place an order,
  • when you contact us by email, phone, text, or contact form,
  • when you subscribe to marketing emails or text messages,
  • when you upload files or attachments, and
  • through cookies and other tracking technologies.

5. How We Use Your Information

We may use your information for the following business and commercial purposes:

  • to operate and maintain our website,
  • to process and fulfill orders,
  • to arrange shipping and delivery,
  • to communicate with you about your orders, inquiries, or requests,
  • to provide customer support,
  • to send transactional emails or text messages,
  • to improve our website, products, and services,
  • to analyze usage and shopping trends,
  • to measure marketing and advertising performance,
  • to prevent fraud, misuse, or unauthorized activity,
  • to comply with legal obligations,
  • to enforce our policies and terms, and
  • to send promotional or marketing communications if you have subscribed or if otherwise permitted by law.

6. Email and Text Message Communications

If you subscribe to our marketing emails or promotional messages, we may use your contact information to send updates about products, promotions, special offers, reminders, or store news.

We may use Mailchimp for email marketing and subscriber management. We may use Twilio for text messaging and communication related services.

You may unsubscribe from promotional emails by clicking the unsubscribe link in the email or by contacting us directly. If you receive text messages from us, you may opt out by following the instructions in the message or by contacting us directly.

Even if you opt out of marketing messages, we may still send you non promotional communications related to your orders, transactions, account activity, customer service, or important website notices.

7. How We Share Information

We do not sell your personal information for money. We may share your information only as reasonably necessary for business operations and service delivery, including with:

  • payment processors, including providers used to accept credit card payments and PayPal transactions,
  • shipping and delivery providers,
  • website hosting providers,
  • ecommerce and website platform providers,
  • analytics, advertising, security, and fraud prevention providers,
  • email and text communication providers such as Mailchimp and Twilio,
  • professional advisors such as accountants, attorneys, or insurers when necessary, and
  • government authorities or other parties where required by law or legal process.

We may also share information in connection with a business transfer, merger, sale, restructuring, or similar transaction if allowed by law.

8. Payment Processing

When you make a purchase, your payment information is processed by third party payment providers. Those providers may collect, use, and store your payment information under their own privacy policies and security practices.

We encourage you to review the privacy policies of any payment services used during checkout.

9. Shipping and Fulfillment

Signature LTC Supplies currently sells and ships products only within the United States.

To fulfill orders, we may share your name, shipping address, phone number, email address, and order details with shipping carriers, fulfillment partners, and service providers involved in processing and delivering your order.

10. Cookies and Advertising Choices

Most web browsers allow you to manage cookie settings through your browser preferences. You may be able to block or delete cookies, but doing so may affect certain website functions, including shopping cart, login, and checkout features.

You may also be able to manage certain advertising and analytics preferences through third party tools and settings offered by providers such as Google and Meta.

If you do not want Google Analytics to be used in your browser, you may use the Google Analytics opt out browser add on if available for your browser. You may also be able to manage ad personalization through your Google ad settings.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, provide support, maintain business and tax records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

The length of time we keep information may depend on the type of information, the nature of our relationship with you, the sensitivity of the data, legal requirements, operational needs, fraud prevention, and recordkeeping obligations.

For example, we may retain:

  • order and transaction records for accounting, tax, and operational purposes,
  • customer service communications for support and dispute resolution purposes,
  • website analytics data for internal reporting and site improvement, and
  • marketing preferences until you opt out or until they are no longer needed.

12. Data Security

We take reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of any account credentials you use with our website and for notifying us if you believe your information or account has been compromised.

13. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through our website. If you believe a child has provided us with personal information, please contact us so we can review and delete it if appropriate.

14. Health Related Information

Although we sell long term care and personal care supplies, our website is intended for ecommerce and general informational purposes. Any information you voluntarily provide to us through contact forms, messages, or order notes should be limited to what is necessary for customer service and order fulfillment.

Please do not send sensitive medical information through website forms, email, or text unless it is necessary and you understand the risks of electronic communication.

15. California Privacy Rights

If you are a California resident, you may have certain privacy rights under applicable California law, subject to legal exceptions. Depending on the circumstances, these rights may include the right to request access to certain personal information we have collected about you, request deletion of certain personal information, request correction of inaccurate personal information, and request information about how your personal information has been used or disclosed.

You may also have the right to request information about the categories of personal information we collect, the purposes for which we collect it, and the categories of third parties to whom we disclose it.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

16. Do Not Sell or Share

We do not sell your personal information for money.

However, certain website tracking technologies, analytics tools, and advertising tools may be considered sharing or similar activity under some privacy laws. If applicable law gives you the right to request that we limit or stop certain sharing activities, you may contact us using the information below.

17. How to Exercise Your Privacy Rights

If you would like to make a privacy related request, ask a question about your personal information, or request access, correction, or deletion where applicable, please contact us using the contact information below.

For your protection, we may need to verify your identity before processing certain requests.

18. Third Party Websites

Our website may contain links to third party websites, services, or resources. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before providing them with your information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make updates, we will revise the Effective Date at the top of this page. Your continued use of the website after any updates are posted means you accept the revised Privacy Policy.

20. Contact Us

If you have questions about this Privacy Policy or would like to contact us about privacy related matters, please contact us at:

Signature LTC Supplies
4022 Sunrise Boulevard, STE 120 PMB#187
Rancho Cordova, California 95742
United States

Phone: 916-500-3303
Text: 916-572-4333
Fax: 916-244-7344
Email: Info@signaturemedical.us
Website: https://signaturemedical.us/