Terms and Conditions
Effective Date: [Insert Effective Date]
Welcome to Signature LTC Supplies. These Terms and Conditions govern your use of our website, https://signaturemedical.us/, and your purchase of products from our online store. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use this website.
1. About Signature LTC Supplies
Signature LTC Supplies provides long term care medical supplies, including incontinence supplies, fall prevention products, and related care essentials for individuals, caregivers, and facilities. We aim to make it easier for customers to access dependable products that support comfort, dignity, safety, and daily care needs.
2. Website Use
By using this website, you agree to use it only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website. You may not misuse the site, interfere with its security, attempt unauthorized access, or use the site in any way that could damage the website, its content, or its operation.
3. Product Information
We make every effort to present our products, descriptions, pricing, and availability as accurately as possible. However, we do not guarantee that all product descriptions, product images, specifications, prices, or other content on the website are always complete, current, or error free.
Product images are for general illustration purposes only. Actual product packaging, labeling, and appearance may vary slightly depending on the manufacturer or supplier updates.
4. Medical Use Disclaimer
The products sold on this website are intended for general personal care, long term care, and safety support purposes. The information provided on this website is for informational purposes only and is not intended as medical advice, diagnosis, or treatment.
You should consult a licensed healthcare provider or qualified medical professional before using any product if you have specific medical needs, allergies, sensitivities, or concerns about suitability.
5. Orders and Acceptance
All orders placed through this website are subject to acceptance and availability. Once you place an order, you will receive an order confirmation. This confirmation does not guarantee acceptance of the order. We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases involving product unavailability, pricing errors, suspected fraud, or incorrect order details.
If an order is canceled after payment has been processed, we will issue a refund for the canceled portion of the order as applicable.
6. Pricing and Payments
All prices displayed on this website are listed in U.S. dollars unless otherwise stated. Prices are subject to change without notice. We reserve the right to correct pricing errors, typographical errors, or inaccuracies at any time.
We currently accept major credit cards and PayPal. Payment must be received and approved before an order is processed and shipped.
If your payment is declined or cannot be processed, your order may be delayed or canceled.
7. Shipping
We strive to process and ship orders promptly. Typical shipping times are approximately 3 to 4 business days, although actual delivery times may vary depending on product availability, shipping destination, carrier delays, weather conditions, holidays, or other factors outside our control.
Shipping timelines are estimates only and are not guaranteed unless specifically stated otherwise. We are not responsible for delays caused by shipping carriers or events beyond our reasonable control.
Customers are responsible for providing accurate shipping information at the time of checkout. We are not responsible for delays, losses, or delivery issues caused by incorrect or incomplete shipping addresses submitted by the customer.
8. Returns, Refunds, and Final Sale Policy
Please be sure to select products that accurately satisfy your needs, as all sales are final.
Due to the nature of the products we sell, including personal care and long term care supplies, we do not accept returns or exchanges once an order has been placed and processed, except where required by law or in cases where the item received is damaged, defective, or incorrect.
If you believe you received a damaged, defective, or incorrect product, please contact us promptly with your order details and supporting photos if applicable. We will review the issue and, at our sole discretion, determine whether a replacement, store credit, or refund is appropriate.
9. Order Errors and Cancellations
If you need to request a change or cancellation to your order, please contact us as soon as possible. We cannot guarantee that changes or cancellations can be made once an order has been submitted, especially if it has already been processed or shipped.
10. Customer Responsibilities
By placing an order, you agree that:
- the information you provide is accurate and complete,
- you are authorized to use the payment method submitted,
- you are responsible for reviewing product details before purchase, and
- you will use purchased products according to their intended purpose and any manufacturer instructions.
11. Intellectual Property
All content on this website, including text, logos, graphics, images, product organization, design elements, and other materials, is the property of Signature LTC Supplies or its content providers and is protected by applicable intellectual property laws.
You may not copy, reproduce, republish, upload, post, distribute, or modify any material from this website without prior written permission, except for personal, non commercial use related to shopping on the site.
12. Third Party Links and Services
This website may contain links to third party websites, tools, payment processors, or external services. These are provided for convenience only. We do not control and are not responsible for the content, practices, policies, or performance of third party websites or services.
13. Disclaimer of Warranties
This website and all products and content made available through it are provided on an as is and as available basis, without warranties of any kind, either express or implied, except as otherwise required by law.
To the fullest extent permitted by law, Signature LTC Supplies disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non infringement.
14. Limitation of Liability
To the fullest extent permitted by law, Signature LTC Supplies shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of this website, your purchase of products, shipping delays, inability to use the website, or reliance on any content provided on the website.
Our total liability for any claim related to a product purchase or website use shall not exceed the amount paid by you for the product or order giving rise to the claim.
15. Indemnification
You agree to indemnify, defend, and hold harmless Signature LTC Supplies, its owners, affiliates, service providers, and representatives from and against any claims, damages, liabilities, costs, and expenses arising from your misuse of the website, your violation of these Terms and Conditions, or your violation of any law or rights of a third party.
16. Privacy
Your use of this website is also subject to our Privacy Policy. By using this website, you agree to the collection and use of your information in accordance with our Privacy Policy.
17. Text, Phone, and Email Communications
If you contact us by phone, text, email, or through our contact forms, you agree that we may respond using the contact information you provide. Standard message and data rates may apply for text messaging depending on your mobile carrier plan.
We do not guarantee immediate response times, but we will make reasonable efforts to respond as promptly as possible during normal business operations.
18. Changes to These Terms
We reserve the right to update, revise, or modify these Terms and Conditions at any time without prior notice. Changes will be effective once posted on this page. Your continued use of the website after changes are posted constitutes your acceptance of the revised terms.
19. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
Any disputes arising from or relating to these Terms and Conditions or your use of this website shall be subject to the exclusive jurisdiction of the courts located in California, unless otherwise required by applicable law.
20. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Signature LTC Supplies
4022 Sunrise Boulevard, STE 120 PMB#187
Rancho Cordova, California 95742
United States
Phone: 916-500-3303
Text: 916-572-4333
Fax: 916-244-7344
Email: Info@signaturemedical.us
Website: https://signaturemedical.us/